• Pending Payment: We’re awaiting payment confirmation.
• Processing: Your order has been received and is being prepared for shipment.
• On Hold: We need additional information or action from you before we can proceed.
• Completed: Your order has been shipped and is on its way to you.
• Cancelled: The order has been cancelled and won’t be processed.

Ans: An "On Hold" status usually means we need additional information to complete your order, such as payment verification or a missing detail. Check your email for any requests or updates from us.

Ans: First, check your spam or junk folder. If you still haven’t received it, please contact our customer support team with your order details so we can resend the confirmation email.

Ans: Most orders are processed within 1-2 business days. If there are any delays or issues, we will notify you via email.

Ans: Changes to an order can only be made if the order has not yet been processed. Contact our support team as soon as possible to request any modifications.

Ans: An order may be cancelled due to issues such as payment problems, stock availability, or an error in the order details. You should have received an email explaining the reason. If you believe this is in error, contact our customer support team.

Ans: Once your order has been shipped, you will receive a tracking number via email. Use this tracking number on the carrier’s website to monitor the delivery status of your shipment.

Ans: If your order is delayed, first check the tracking information provided. If there are no updates or you believe there is an issue, contact our customer support team for assistance.

Ans: Orders can only be cancelled if they have not yet been processed or shipped. Contact our customer support team as soon as possible to request a cancellation. If the order is already in progress, we may not be able to cancel it, but we will do our best to assist you.